How to add Quick Replies to a WhatsApp Template Message

Quick Replies are buttons displayed below a WhatsApp message, which enable users to send a response without the need to type it manually.

Example: For taking customer feedback, you can add Quick Replies at the end of the message such as, "I am very happy", "I am Satisfied", "Not Happy"

You can add a maximum of three Quick Reply Buttons in a WhatsApp Template Message.

The image above describes the use of Quick Reply Buttons by taking the example of Feedback Notification.

It describes how you can use Quick Reply Buttons in your WhatsApp Template Message. It's also a great strategy to boost re-orders if you run a WhatsApp Ecommerce Store!

First, go to Manage 👉 Template Message 👉 Create Template.

You can also choose from 100+ pre-approved templates from the Explore section.
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Next, frame your template message by filling the necessary fields. To know how, check out the complete guide on how to create a WhatsApp Template Message.

In this example, we'll frame a Feedback Template Message & include three quick actions as shown in the image above.

So, scroll down to Interactive Actions & choose the Quick Reply Button.
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Finally, please add quick replies as appropriate. We have included three quick replies, which is the maximum number allowed for a WhatsApp Template Message. The three quick replies provided are:

Each quick reply may contain up to 25 characters. Additionally, emojis are not permitted in quick replies. Once you have finalized your quick replies and reviewed your Template Message, please click Submit.

Finalize your quick replies & proofread your template message once.

Once you do that, hit 'Submit'. Template Messages generally take 30 seconds to 24 hours to get approved from WhatsApp.
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After submitting template messages, hit the "Sync with WhatsApp" button to update the status of the Template Message after submitting.